Frequently Asked Questions
Where does Sumato Coffee source its coffee beans?
At Sumato Coffee, our buying team travels the world to source the finest coffee beans. We prioritize building strong relationships with farmers, both new and established, who share our commitment to sustainability. We follow Fair Trade practices and continually seek ways to reduce our environmental impact.
When will my first Sumato Coffee delivery arrive?
Your initial Sumato Coffee delivery will ship within 5 business days or less from our Salt Lake City headquarters. Future deliveries will be scheduled according to your chosen frequency. You will receive a shipping notification with a tracking number as soon as your order is dispatched.
Is it possible to cancel my Sumato Coffee subscription?
Yes, you have the flexibility to cancel your Sumato Coffee subscription at any time.
Can I pause my Sumato Coffee subscription?
Absolutely. You can easily put your Sumato Coffee delivery on hold or adjust your schedule through your account settings.
Does Sumato Coffee offer international shipping?
Currently, Sumato Coffee only ships within the United States. We will notify our customers if there are any updates to our shipping policies.
How fresh is Sumato Coffee when it arrives?
At Sumato Coffee, we ensure exceptional freshness by shipping your coffee within 24 to 48 hours of roasting. You'll enjoy the enticing aroma of our freshly roasted small-batch coffee.
Why does Sumato Coffee prefer whole coffee beans?
Whole coffee beans retain their freshness and flavor for a longer period, resulting in a superior taste when ground just before brewing. However, for those who value convenience, Sumato Coffee also offers pre-ground coffee options.
Is it possible to modify my Sumato Coffee subscription after signing up?
Yes, you have the flexibility to change your Sumato Coffee subscription settings, including quantity, frequency, and coffee type, at any time through your account.
What if I'm receiving too much or too little coffee from Sumato?
At Sumato Coffee, we understand the importance of receiving the perfect amount of fresh-roasted coffee. You can easily adjust the quantity, frequency, and type of coffee you receive to suit your needs.
What is the meaning behind the name "Sumato Coffee"?
Sumato Coffee was founded on the principle of making smart choices about your daily coffee—understanding its origin and ensuring its freshness. The name was inspired by the Japanese word "Sumāto," which translates to smart, stylish, or slim. This concept resonated with our values, leading to the birth of Sumato Coffee Co.
How can I get further assistance with my Sumato Coffee questions?
If you have any additional questions or concerns, please don't hesitate to reach out to our friendly support team at help@sumatocoffee.com. We are dedicated to providing prompt assistance and ensuring all your queries are thoroughly addressed.